Liability and license: The following sample has been created by a lawyer (http://rechtsanwalt-schwenke.de). It complies with the legal requirements of a typical consumer-oriented on-line shop. However, you should only use the sample after careful consideration and adjustment to your specific business model. The clauses can not be sufficient in certain constellations. Let us advise you in case of doubt.

The model is protected by copyright and its use is permitted within the framework of the German Market license within the shop. This means that the sample may not be used on other websites, for example.

Instructions for use: Please observe the notes in the square brackets and supplement them, if necessary, with your own specifications.

Cancellation policy for consumers for a contract in which the goods are delivered in a single delivery

Cancellation
Consumers are any natural person who enters into a legal transaction for purposes which can not be attributed primarily to their commercial or self-employed occupation.

Return Policy
You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. In order to exercise your right of withdrawal, you must (us: name / company, address, telephone number, e-mail address and, if available, the fax number.) By means of a clear statement (eg a letter sent by mail, fax or e-mail) inform about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required. In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Effects of cancellation
If you withdraw from this contract, we will reimburse all payments we have received from you, including the costs of supply (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than that offered by us, cheapest Standard have), and repay immediately latest within fourteen days from the date on which the notification has been received about your cancellation of this contract with us. For this repayment, we use the same method of payment that you used in the original transaction, unless you explicitly agreed otherwise; in any case you will be charged fees for this repayment. We may withhold reimbursement until we have received the returned goods back, or until you have demonstrated that you have returned the goods, whichever is the earlier. You have to return the goods immediately and in any event not later than fourteen days from the date on which you inform us of any cancellation of this contract to us or passed. The deadline is met if you send the goods before the period of fourteen days.
They bear the direct costs of returning the goods.
You only have to pay for a possible loss in value of the goods, if this loss of value has occurred due to a deterioration of the quality, characteristics and functioning of the goods.

Example withdrawal form
(If you want to cancel the contract, please fill out this form and send it back.)
- To [insert: name / company, address, e-mail address and, if available, the fax number]:
- Hereby give notice (s) I / We (*) withdraw from my / our (*) contract entered into for the purchase of the following products (*) / provision of the following services (*)
- Ordered on (*) / received on (*)
- Name / consumer (s)
- Address of the / consumer (s)
- Signature of / consumer (s) (only with message on paper)
- date
-------------
(*) Delete where inapplicable.

Exclusion or premature termination of the right of revocation
The right does not apply to contracts
for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or provision by the consumer is authoritative or which are clearly tailored to the personal needs of the consumer;
the supply of goods that can spoil quickly or whose expiration date has passed quickly;
for the supply of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
the supply of newspapers, periodicals or magazines with the exception of subscription contracts.
The right of withdrawal expires prematurely in contracts
for the delivery of sealed goods which, for reasons of health or hygiene, are not suitable for return if their seal has been removed after delivery;
for the delivery of goods, if, due to their nature, they were inseparably mixed with other goods after delivery;
For delivering sound or video recordings or computer software in a sealed package when the seal has been removed after delivery.

Cancellation policy for consumers for a contract for several goods ordered by the consumer under a single order and delivered separately

Cancellation
Consumers are any natural person who enters into a legal transaction for purposes which can not be attributed primarily to their commercial or self-employed occupation.

Return Policy
You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods. In order to exercise your right of revocation, you must ((insert: name / company, address, telephone number, e-mail address and, if available, the fax number.You can also use the shortcode [woocommerce_de_disclaimer_address_data] for this, and deposit the address in DE settings. ]) by means of a clear statement (eg a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required. In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Effects of cancellation
If you withdraw from this contract, we will reimburse all payments we have received from you, including the costs of supply (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than that offered by us, cheapest Standard have), and repay immediately latest within fourteen days from the date on which the notification has been received about your cancellation of this contract with us. For this repayment, we use the same method of payment that you used in the original transaction, unless you explicitly agreed otherwise; in any case you will be charged fees for this repayment. We may withhold reimbursement until we have received the returned goods back, or until you have demonstrated that you have returned the goods, whichever is the earlier. You have to return the goods immediately and in any event not later than fourteen days from the date on which you inform us of any cancellation of this contract to us or passed. The deadline is met if you send the goods before the period of fourteen days.
They bear the direct costs of returning the goods.
You only have to pay for a possible loss in value of the goods, if this loss of value has occurred due to a deterioration of the quality, characteristics and functioning of the goods.

Example withdrawal form
(If you want to cancel the contract, please fill out this form and send it back.)
- To [insert: name / company, address, e-mail address and, if available, the fax number]:
- Hereby give notice (s) I / We (*) withdraw from my / our (*) contract entered into for the purchase of the following products (*) / provision of the following services (*)
- Ordered on (*) / received on (*)
- Name / consumer (s)
- Address of the / consumer (s)
- Signature of / consumer (s) (only with message on paper)
- date
-------------
(*) Delete where inapplicable.

Exclusion or premature termination of the right of revocation
The right does not apply to contracts

for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or provision by the consumer is authoritative or which are clearly tailored to the personal needs of the consumer;
the supply of goods that can spoil quickly or whose expiration date has passed quickly;
for the supply of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
the supply of newspapers, periodicals or magazines with the exception of subscription contracts.
The right of withdrawal expires prematurely in contracts
for the delivery of sealed goods which, for reasons of health or hygiene, are not suitable for return if their seal has been removed after delivery;
for the delivery of goods, if, due to their nature, they were inseparably mixed with other goods after delivery;
For delivering sound or video recordings or computer software in a sealed package when the seal has been removed after delivery.

Cancellation policy for consumers for a contract for the delivery of a product in several partial services or items

Cancellation
Consumers are any natural person who enters into a legal transaction for purposes which can not be attributed primarily to their commercial or self-employed occupation.

Return Policy
You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the date on which you or a third party named by you, who is not the carrier, has taken possession of the last partial shipment or the last piece. In order to exercise your right of revocation, you must ((insert: name / company, address, telephone number, e-mail address and, if available, the fax number.You can also use the shortcode [woocommerce_de_disclaimer_address_data] for this, and deposit the address in DE settings. ]) by means of a clear statement (eg a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required. In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Effects of cancellation
If you withdraw from this contract, we will reimburse all payments we have received from you, including the costs of supply (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than that offered by us, cheapest Standard have), and repay immediately latest within fourteen days from the date on which the notification has been received about your cancellation of this contract with us. For this repayment, we use the same method of payment that you used in the original transaction, unless you explicitly agreed otherwise; in any case you will be charged fees for this repayment. We may withhold reimbursement until we have received the returned goods back, or until you have demonstrated that you have returned the goods, whichever is the earlier. You have to return the goods immediately and in any event not later than fourteen days from the date on which you inform us of any cancellation of this contract to us or passed. The deadline is met if you send the goods before the period of fourteen days.
They bear the direct costs of returning the goods.
You only have to pay for a possible loss in value of the goods, if this loss of value has occurred due to a deterioration of the quality, characteristics and functioning of the goods.

Example withdrawal form
(If you want to cancel the contract, please fill out this form and send it back.)
- To [insert: name / company, address, e-mail address and, if available, the fax number]:
- Hereby give notice (s) I / We (*) withdraw from my / our (*) contract entered into for the purchase of the following products (*) / provision of the following services (*)
- Ordered on (*) / received on (*)
- Name / consumer (s)
- Address of the / consumer (s)
- Signature of / consumer (s) (only with message on paper)
- date
-------------
(*) Delete where inapplicable.

Exclusion or premature termination of the right of revocation
The right does not apply to contracts

for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or provision by the consumer is authoritative or which are clearly tailored to the personal needs of the consumer;
the supply of goods that can spoil quickly or whose expiration date has passed quickly;
for the supply of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
the supply of newspapers, periodicals or magazines with the exception of subscription contracts.
The right of withdrawal expires prematurely in contracts
for the delivery of sealed goods which, for reasons of health or hygiene, are not suitable for return if their seal has been removed after delivery;
for the delivery of goods, if, due to their nature, they were inseparably mixed with other goods after delivery;
for the delivery of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery;

Cancellation policy for consumers for a contract for the regular delivery of goods for a fixed period of time

Cancellation
Consumers are any natural person who enters into a legal transaction for purposes which can not be attributed primarily to their commercial or self-employed occupation.

Return Policy
You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the first goods. In order to exercise your right of revocation, you must ((insert: name / company, address, telephone number, e-mail address and, if available, the fax number.You can also use the shortcode [woocommerce_de_disclaimer_address_data] for this, and deposit the address in DE settings. ]) by means of a clear statement (eg a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required. In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Effects of cancellation
If you withdraw from this contract, we will reimburse all payments we have received from you, including the costs of supply (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than that offered by us, cheapest Standard have), and repay immediately latest within fourteen days from the date on which the notification has been received about your cancellation of this contract with us. For this repayment, we use the same method of payment that you used in the original transaction, unless you explicitly agreed otherwise; in any case you will be charged fees for this repayment. We may withhold reimbursement until we have received the returned goods back, or until you have demonstrated that you have returned the goods, whichever is the earlier. You have to return the goods immediately and in any event not later than fourteen days from the date on which you inform us of any cancellation of this contract to us or passed. The deadline is met if you send the goods before the period of fourteen days.
They bear the direct costs of returning the goods.
You only have to pay for a possible loss in value of the goods, if this loss of value has occurred due to a deterioration of the quality, characteristics and functioning of the goods.

Example withdrawal form
(If you want to cancel the contract, please fill out this form and send it back.)
- To [insert: name / company, address, e-mail address and, if available, the fax number]:
- Hereby give notice (s) I / We (*) withdraw from my / our (*) contract entered into for the purchase of the following products (*) / provision of the following services (*)
- Ordered on (*) / received on (*)
- Name / consumer (s)
- Address of the / consumer (s)
- Signature of / consumer (s) (only with message on paper)
- date
-------------
(*) Delete as appropriate

Exclusion or premature termination of the right of revocation
The right does not apply to contracts

for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or provision by the consumer is authoritative or which are clearly tailored to the personal needs of the consumer;
the supply of goods that can spoil quickly or whose expiration date has passed quickly;
for the supply of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
the supply of newspapers, periodicals or magazines with the exception of subscription contracts.
The right of withdrawal expires prematurely in contracts
for the delivery of sealed goods which, for reasons of health or hygiene, are not suitable for return if their seal has been removed after delivery;
for the delivery of goods, if, due to their nature, they were inseparably mixed with other goods after delivery;
For delivering sound or video recordings or computer software in a sealed package when the seal has been removed after delivery.

Cancellation policy for a contract for the supply of digital content that is not delivered on a physical medium
Cancellation
Consumers are any natural person who enters into a legal transaction for purposes which can not be attributed primarily to their commercial or self-employed occupation.

Return Policy
You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the date of the conclusion of the contract. In order to exercise your right of revocation, you must ((insert: name / company, address, telephone number, e-mail address and, if available, the fax number.You can also use the shortcode [woocommerce_de_disclaimer_address_data] for this, and deposit the address in DE settings. ]) by means of a clear statement (eg a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required. In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Effects of cancellation
If you withdraw from this contract, we will reimburse all payments we have received from you, including the costs of supply (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than that offered by us, cheapest Standard have), and repay immediately latest within fourteen days from the date on which the notification has been received about your cancellation of this contract with us. For this repayment, we use the same method of payment that you used in the original transaction, unless you explicitly agreed otherwise; in any case you will be charged fees for this repayment.

Example withdrawal form
(If you want to cancel the contract, please fill out this form and send it back.)
- To [insert: name / company, address, e-mail address and, if available, the fax number]:
- Hereby give notice (s) I / We (*) withdraw from my / our (*) contract entered into for the purchase of the following products (*) / provision of the following services (*)
- Ordered on (*) / received on (*)
- Name / consumer (s)
- Address of the / consumer (s)
- Signature of / consumer (s) (only with message on paper)
- date
-------------
(*) Delete where inapplicable.

Exclusion or premature termination of the right of revocation
The right of revocation does not apply to contracts for the supply of digital content which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
The right of revocation expires prematurely if we have only begun with the execution of the contract after you have given your express consent and at the same time confirmed your knowledge that you will lose your right of revocation at the beginning of the fulfillment of the contract. We would like to point out that we can make the conclusion of the contract dependent on the aforementioned consent and confirmation.